Privacy Policy

Effective Date: January 20, 2026

Second Childhood Care (operated by Service Kampany) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our home care and support services in Canada.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Business Name: Second Childhood Care
Parent Company: Service Kampany
Email: [email protected]
Phone: 647‑492‑4245
Service Area: Canada

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name

Phone number

Email address

Home address

Emergency contact details

Information about care needs and service preferences

b) Health & Care‑Related Information

General health information relevant to providing care

Mobility, dietary, or daily living support needs

Medication-related information (only when voluntarily provided)

We only collect health information necessary to provide safe and appropriate care.

c) Website & Technical Information

IP address

Browser type and device information

Pages visited and time spent on the site

Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide and manage home care services

Respond to enquiries and requests

Create care plans and match caregivers appropriately

Communicate with clients and family members

Improve our website and services

Meet legal, regulatory, and insurance requirements

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only:

With caregivers and staff involved in providing care

With service partners strictly as required for service delivery

When required by law or regulatory authorities

To protect the safety, rights, or property of clients, caregivers, or the public

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure data storage

Limited access to personal information

Confidentiality agreements with staff and caregivers

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your information to the highest standard.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Improve website functionality

Understand visitor behavior

Enhance user experience

You can choose to disable cookies through your browser settings. Disabling cookies may affect some website features.

7. Your Rights (Canada – PIPEDA)

Under Canadian privacy laws, you have the right to:

Access your personal information

Request corrections to inaccurate information

Withdraw consent (subject to legal or contractual restrictions)

Ask how your information is used or shared

To exercise these rights, contact us at [email protected].

8. Retention of Information

We retain personal information only as long as necessary to:

Provide services

Meet legal, regulatory, and insurance requirements

Resolve disputes

When no longer required, information is securely deleted or anonymized.

9. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our services are intended for adults and seniors. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your information, please contact:

Second Childhood Care
Email: [email protected]
Phone: 647‑492‑4245

We are committed to resolving privacy concerns in a fair and timely manner.

Because everyone deserves care — and privacy — that feels like family.